Shipping and Returns
Sophos Art – Artfully Crafted, Just for You
At Sophos Art, we are dedicated to delivering your art-inspired items in a timely and efficient manner. Our made-to-order process ensures each piece you receive is uniquely crafted to meet your expectations.
Made-to-Order: Crafted with Care
Our items are exclusively made to order, emphasizing a personalized touch in every creation. This approach ensures that your item is not just a product but a piece of art tailored specifically for you. Here’s what this entails:
- Production Time: After you place an order, we take 2-8 days to meticulously create and prepare your art-inspired items. This period is essential to achieve the high-quality standards we promise.
- Shipping Process: Once your order is ready, it enters the shipping phase. The time it takes for your order to reach you varies based on your location and the selected shipping option. We provide various shipping methods to suit your preferences.
International Shipping: Bringing Art to the World
We at Sophos Art proudly offer international shipping. Art transcends boundaries, and we strive to make our unique products available globally. Please note that international shipping times and costs will depend on the destination and the chosen shipping method.
Track Your Art’s Journey
Upon dispatch, we’ll provide you with a tracking number, allowing you to follow your order’s journey right to your doorstep.
Returns and Exchanges
We aim for your complete satisfaction with every Sophos Art piece. However, we understand that sometimes things may not go as planned. Here is our returns policy:
- Damaged or Incorrect Items: If your item arrives damaged or differs from what you ordered, please contact us promptly. We are committed to resolving any such issues through a replacement or a refund.
- Size Exchanges: If the item you received doesn't fit perfectly, don't worry. Reach out to us, and we'll guide you through the process of exchanging it for the right size.
- General Returns: Given the nature of made-to-order products, we typically cannot accept returns if you change your mind. Nonetheless, your happiness is our priority. Should you have any concerns regarding your order, please get in touch with us.
Have Questions?
For any inquiries about our shipping and returns policy, please feel free to contact us. Our goal is to ensure your experience with Sophos Art is as delightful and seamless as possible.